tag:status.linenmaster.com,2005:/historyLinenMaster, LLC Status - Incident History2024-03-27T22:51:01-04:00LinenMaster, LLCtag:status.linenmaster.com,2005:Incident/180757242023-08-27T22:50:09-04:002023-08-27T22:50:09-04:00LinenMaster Scheduled Maintenance<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>22:50</var> EDT</small><br><strong>Completed</strong> - The update to the LinenMaster program has been completed. Should you have any questions, please contact the LinenMaster support team by email (support@linenmaster.com) or phone (772.212.2710).</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>07:31</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Scheduled</strong> - LinenMaster is performing general, scheduled maintenance on the LinenMaster software as a necessary update to enhance and optimize your experience with the program. LinenMaster and associated products will not be available for use during this time. This is scheduled to take place from 9:00 PM ET on Sunday, August 27, 2023, until 5:00 AM ET on Monday, August 28, 2023.<br /><br />Please contact support (support@linenmaster.com, 772.212.2710) with any questions.</p>tag:status.linenmaster.com,2005:Incident/179860902023-07-30T23:30:37-04:002023-07-30T23:30:38-04:00RDS Aurora Upgrade<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>23:30</var> EDT</small><br><strong>Completed</strong> - The update to the LinenHelper program has been completed. Should you have any questions, please contact the LinenMaster support team by email (support@linenmaster.com) or phone (772.212.2710).</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>23:24</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:13</var> EDT</small><br><strong>Scheduled</strong> - LinenMaster is performing general, scheduled maintenance on the LinenHelper software as a necessary update to enhance and optimize your experience with the program. LinenHelper and connected LinenMaster products will not be available for use during this time. This is scheduled to take place from 9:00 PM ET on Sunday, July 30, 2023, until 1:00 AM ET on Monday, July 31, 2023.<br /><br />Please contact support (support@linenmaster.com, 772.212.2710) with any questions.</p>tag:status.linenmaster.com,2005:Incident/175632012023-06-13T16:57:45-04:002023-06-13T17:04:06-04:00AWS Lambda is experiencing elevated error rates<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Resolved</strong> - AWS reports that: Beginning at 11:49 AM PDT, customers began experiencing errors and latencies with multiple AWS services. Their engineering team was immediately engaged and began investigating. They narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers and indirectly through the use by other AWS services.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:46</var> EDT</small><br><strong>Update</strong> - AWS reports that they are beginning to see an improvement in the Lambda function error rates. They are continuing to work towards full recovery.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:54</var> EDT</small><br><strong>Update</strong> - AWS is continuing to experience increased error rates and latencies for multiple AWS Services. They have identified the root cause as an issue with AWS Lambda, and are actively working toward resolution.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.linenmaster.com,2005:Incident/87847472021-12-07T23:13:10-05:002021-12-07T23:13:30-05:00AWS (Amazon Web Services) Outage Causing Elevated Errors<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:01</var> EST</small><br><strong>Update</strong> - Amazon Web Services is reporting that they have resolved their network device issues. We are continuing to monitor the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:52</var> EST</small><br><strong>Identified</strong> - We're experiencing an elevated level of errors, including inability to login, as a result of the Amazon Web Services outage.<br /><br />For more information please visit https://status.aws.amazon.com/.<br /><br />We do not have more information at this time and will continue to monitor the AWS service health dashboard.</p>tag:status.linenmaster.com,2005:Incident/73837302021-07-01T19:15:59-04:002021-07-01T21:15:24-04:00Emailing Invoices and Saving of Customers<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>19:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>18:15</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Identified</strong> - An issue has been identified with emailing invoices from Office Manager and saving of customers in Information Manager. The error received is "Email Invoice: There are not enough transactions available. Check your daily/monthly transaction limits. Is Not Valid." A fix is in progress.</p>